Privacy Notice

When you submit a request, we collect your description, intended use, measurements, quantity, location, timeline, email address and any files you choose to upload. We also retain the PrintWhat page that led to the request, messages, solution decisions, security events and limited technical data such as IP-derived rate-limit counters.

We use request data to search third-party model sources, assess possible modifications, obtain custom-design or manufacturing options, communicate with you, prevent abuse and improve search quality. We do not sell personal information or use request files for advertising.

Email delivery, hosting, storage, security and monitoring providers may process limited data on our behalf. Search terms may be sent to the model sources identified in the product, but we do not send them your email address or private uploaded files unless you approve a specific supplier handoff.

Private workspaces use expiring access links and essential security cookies. Files are stored outside the public web root and downloaded as attachments by authenticated operators. Closed requests are scheduled for deletion after the configured retention period, normally 180 days; encrypted or offline backups may persist for up to 30 additional days.

PrintWhat serves customers globally. Data may be processed in countries other than your own. Where required, we use contractual and technical safeguards appropriate to the provider and transfer.

You can export or delete an active request from its private workspace. You may also request access, correction, export or deletion of your personal information by contacting privacy@printwhat.com. Some backup, security, dispute or legally required records may be retained for the periods described above.

The service is not directed to children under 16. Do not submit a child’s personal information without legally valid authorization.

We may update this notice as the service and its providers change. Material changes will be identified by a new effective date.